Client Support Advisor

London, England, United Kingdom · Client Care

Description

Who we are:

At TrueLayer, we build universal APIs that allow companies to access the financial data of their customers and facilitate direct bank payments, securely, reliably and efficiently.

Headquartered in London, we’re a small team of talented, creative problem-solvers who are working hard to build the most innovative financial technology possible. To date, we’ve raised $47M from investors like Tencent, Temasek, Northzone, Anthemis, and Connect Ventures.

Our long term vision is to power the next era of financial innovation, and our short term mission is to grow the Open Banking economy.

And, we’re just getting started.

TRUELAYER TEAM

At TrueLayer we are driven by the idea that the best products arise from curiosity, empowerment, collaborative team-work, precision and a little bit of unconventional thinking.

We dream big, but we get things done. We value our people, travel together, eat delicious food, rock hackathons, and enjoy life.


TrueLayer’s Client Care team is the voice of TrueLayer to our customers. We count on our Client Care team to answer all queries which come through on our customer facing channels. This may be a product manager trying to understand if they can partner with us, down to developers who are trying to build financial applications, as quickly, reliably and securely as possible.

We are expanding internationally and have a high demand of client support. Our Client Support Advisor will be in the front line of our support team helping clients on-board as well as any issues they may come along during their lifecycle on our platform. You’ll be our client’s human connection to TrueLayer by using your people skills and problem-solving talent to ensure that clients get swift resolutions to technical problems of every kind.

You’ll be part of one of the fastest growing teams with plenty of opportunities to learn and grow. The Client Support Advisor will be vital to ensure our clients are heard, you will be the champion of our users and share their experiences to ensure we deliver a 5 star service at every touchpoint.


As an Advisor, you will:

Requirements

What we need from you:

Nice to haves:

Benefits

PERKS OF WORKING AT TRUELAYER

As well as working alongside other friendly, passionate and talented people, you’ll also get:

Be your True(Layer) self at work

At TrueLayer, we choose to talk about Inclusion and Diversity [in that specific order] because we believe Diversity won’t be successful without Inclusion first.

We value our people. We celebrate multiple approaches and points of view. And we feel comfortable voicing a contrary opinion. We build teams, cultivate leaders and create a company that’s the right fit for every person in it.

As we go global, we want our team to reflect the diverse and multicultural world we live in.

We look forward to hearing from you!


Please note - we do not accept applications from recruitment agencies. Thanks!

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