Technical Support Engineer

London, England, United Kingdom · Client Care

Description

TrueLayer’s Client Care team is the voice of TrueLayer to our customers. We count on our technical support team to help developers use our product to build financial applications, as quickly, reliably and securely as possible.

We are looking for a Technical Support Engineer who can help us fix bugs and provide mitigation for our clients promptly as well as help build a 5 star Fintech support platform by creating new ways to solving our clients problems. They must be client and solution focused and understand that each client’s needs are unique. Each ticket created by our clients is an opportunity for us to learn how to build better products.

This role is critical to the success of our Client Care team. Whilst you may be fixing some bugs you will also be helping us define how we service our clients in the future. The Technical Support Engineer will build a support product where we can get to the root cause of client issues in a faster manner.

Who we are:

At TrueLayer, we build universal APIs that allow companies to access the financial data of their customers and facilitate direct bank payments, securely, reliably and efficiently.

Headquartered in London, we’re a small team of talented, creative problem-solvers who are working hard to build the most innovative financial technology possible. To date, we’ve raised $47M from investors like Tencent, Temasek, Northzone, Anthemis, and Connect Ventures.

Our long term vision is to power the next era of financial innovation, and our short term mission is to grow the Open Banking economy.

And, we’re just getting started.

As a Technical Support Engineer, you will:

Requirements

What we need from you:


Nice to haves:

Benefits

What you can expect from us:

As well as working alongside other friendly, passionate and talented people, you’ll also get:

Be your True(Layer) self at work

At TrueLayer, we choose to talk about Inclusion and Diversity [in that specific order] because we believe Diversity won’t be successful without Inclusion first.

We value our people. We celebrate multiple approaches and points of view. And we feel comfortable voicing a contrary opinion. We build teams, cultivate leaders and create a company that’s the right fit for every person in it.

As we go global, we want our team to reflect the diverse and multicultural world we live in.

We look forward to hearing from you!


Please note - we do not accept applications from recruitment agencies. Thanks!

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