Customer Success Manager

London, England, United Kingdom · Growth


TrueLayer’s Customer Success team is responsible for the entire lifecycle of our clients. We rely on our Customer Success team to ensure clients are given world-class service with the utmost trust and diligence, and ensure that their experience of using TrueLayer’s products exceed their expectations. Customer Success Managers are “Trusted Advisors”, working to map out use cases and help our Customers realise value in our service.

We’re looking for ambitious individuals who see the big picture of where financial technology is headed. CSMs will manage our most important customers, demonstrating thought leadership, delivering insights and helping them to adopt our products. They are the conduit into the TrueLayer business, advocating on behalf of the customer to ensure their needs are met. CSMs work closely with a spectrum of teams to deliver value and have a detailed understanding of how and why a customer uses our products. Most importantly, CSMs are passionate about delivering incredible service and creating success for customers by driving adoption and growth.

Who we are:

At TrueLayer, we build universal APIs that allow companies to access the financial data of their customers and facilitate direct bank payments, securely, reliably and efficiently.

Headquartered in London, we’re a small team of talented, creative problem-solvers who are working hard to build the most innovative financial technology possible. To date, we’ve raised $47M from investors like Tencent, Temasek, Northzone, Anthemis, and Connect Ventures.

Our long term vision is to power the next era of financial innovation, and our short term mission is to grow the Open Banking economy.

And, we’re just getting started.

As a CSM, you will:


What we need from you:

Nice to have:


What you can expect from us:

As well as working alongside other friendly, passionate and talented people, you’ll also get:

Be your True(Layer) self at work

At TrueLayer, we choose to talk about Inclusion and Diversity [in that specific order] because we believe Diversity won’t be successful without Inclusion first.

We value our people. We celebrate multiple approaches and points of view. And we feel comfortable voicing a contrary opinion. We build teams, cultivate leaders and create a company that’s the right fit for every person in it.

As we go global, we want our team to reflect the diverse and multicultural world we live in.

We look forward to hearing from you!

Please note - we do not accept applications from recruitment agencies. Thanks!

Apply for this job